Counter Conversations: Effectively using WWHAM
Training Matters,
06 Feb 2025
4 Min
Counter Conversations: Effectively using WWHAM
Training Matters,
06 Feb 20254 Min
In Team Training
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Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.
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Video 2: Understanding customer needs
Video 3: Effective listening skills
Video 4: Communication styles
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products
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