Counter Conversations: Effectively using WWHAM
Training Matters,
06 Feb 2025
4 Min
Counter Conversations: Effectively using WWHAM
Training Matters,
06 Feb 20254 Min
In Team Training
Follow this topic
Bookmark
Record learning outcomes
Part 1 of this brand-new short video series focusing on the pharmacy team's soft skills set first looks at using WWHAM questions to support customers.
NEXT
Watch video 2: Understanding customer needs
Watch video 3: Effective listening skills
Watch video 4: Communication styles
Watch video 5: Managing challenging interactions
Copy Link
Record my learning outcomes
Save for later
In Team Training